Privacy Policy

SparePartsHub helps customers in the UAE request and compare quotes for auto spare parts from verified dealers. This policy explains what we collect, how we use it, and the choices you have.

• We don’t sell your personal data to third parties.
• We share your request details with verified dealers so they can send quotes (often via WhatsApp).
• We use limited analytics to improve the platform and keep it secure.

If you do not agree with this policy, please stop using our services.

References to SparePartsHub, SparePartsHub.ae, and sparepartshub.ae ("we", "us", or "our") refer to SparePartsHub operating the website and related services.

SparePartsHub acts as a controller for the personal information you provide to request quotes and use our platform. Dealers you choose to interact with may act as independent controllers for how they process your information once you communicate with them.

If you have any questions or queries regarding your data security or protection, please contact us through our contact page. Our data protection officer can be reached through our customer service team.

We collect information when you use our website, submit quote requests, contact support, or interact with dealers through our platform.

Information You Provide Directly

We collect information when you voluntarily provide it to us, such as when you:

• Request a price quote for car spare parts or auto parts on our website
• Create an account or register as a user
• Contact us through our contact forms or customer service channels
• Provide feedback (optional)
• Register as a dealer on our platform

Information Collected Automatically

Like most websites, we collect certain technical and usage information automatically, including:

• Device information (browser type, operating system, device model)
• IP address and general location data
• Website usage data (pages visited, time spent, click patterns)
• Referral sources (how you found our website)

This information helps us improve our website functionality, understand user behavior, and optimize the experience for customers searching for auto parts in UAE.

The data we collect depends on how you use the platform. Typical categories include:

Personal Information

• Contact details: name, phone/WhatsApp number, email (if provided)
• Request details: brand, model, year/trim (if provided), part needed, notes, photos/images you upload
• Location: city/emirate (and delivery location if you choose to share it)

Account Information

If you create an account with us, we collect:

• Username and password (encrypted)
• Account preferences and settings
• Inquiry history and saved searches

Technical Information

• IP address and location data
• Browser type and version
• Device information
• Website usage analytics

We use personal information to operate the platform, deliver quotes, and improve reliability and security.

Primary Services

• Connecting You with Dealers: To share your quote requests with verified auto parts dealers in UAE who can provide the parts you need
• Facilitating Quotes: To enable dealers to contact you via WhatsApp or phone with price quotes for car spare parts
• Service Delivery: To provide you access to our full services and information on the website
• Account Management: To manage your account, process inquiries, and maintain your inquiry history

Platform Improvement

• Website Optimization: Improving, optimizing, and personalizing aspects of our services and website for better user experience
• Market Research: Researching and analyzing market trends, user behavior, and demographics to improve our auto parts marketplace
• Service Enhancement: Developing new features and improving existing functionality

Communication

• Quote Follow-ups: Communicating with you about quotes you requested and dealer responses
• Service Updates: Sending important updates about our services, platform changes, or account information
• Customer Support: Responding to your inquiries, providing customer support, and addressing technical issues

To provide quotes and operate the platform, we share limited information with:

Verified Dealers

In order to get price quotes, we share relevant information with our verified auto parts dealers and associated business partners. This includes:

• Your contact information (name, phone number, WhatsApp number)
• Vehicle information (make, model, year)
• Part information you've requested
• Your location (city/emirate) for delivery purposes

Dealers use this to respond to your request (quotes, availability, delivery options). Dealers may keep records under their own policies once you engage with them directly.

Service Providers

We may share information with third-party service providers who assist us in operating our platform, including:

• Hosting and cloud storage providers
• Analytics and performance monitoring services
• Customer support platforms

Legal Requirements

We may share your information with regulatory bodies, governmental bodies, or law enforcement agencies upon their request or when required by law, including:

• Compliance with legal obligations
• Responding to court orders or legal processes
• Protecting our rights, property, or safety
• Preventing fraud or illegal activities

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and regular security updates
• Access controls and authentication procedures
• Regular security audits and assessments
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Request a copy of your data in a portable format

Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)

Opt-Out and Withdrawal

• Opt-out of marketing communications at any time
• Withdraw consent for data processing (where applicable)
• Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us through our contact page. We will respond to your request within a reasonable timeframe.

We may use cookies and similar technologies to operate the site, remember preferences, prevent abuse, and understand performance.

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We keep personal information only as long as needed for the purposes described in this policy (for example, to process inquiries, provide support, prevent fraud, and comply with legal obligations).

If you request deletion, we’ll take reasonable steps to remove your information unless we must keep some data for legal or security reasons.

Our website may contain links to third-party websites, including verified dealer websites, social media platforms, and other resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

For data protection inquiries, please mention "Privacy Policy Inquiry" in your message, and we will direct your request to our data protection officer.